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Life on the farm as a working parent and main breadwinner meant Laura needed to deal with their debts or be overtaken by them

Laura and Darren’s money problems started when Darren fell ill a couple of years ago and could only work on and off.  

The family was carrying a significant amount of credit card debt and that meant when their income was reduced, at times, to one, their ability to even get close to staying on top of their debts was gone.  

“My husband has probably only worked about two and a half months in total this year just because of illness. He has no sick leave left and has dipped into long service leave to take the time off.” 

Added to this, Laura and Darren are primary producers. But with four bad droughts over the last few years, most of their income has gone to feeding their livestock.  

“We had to utilise credit cards to feed our family and pay our bills, because all our other income was going on trying to keep the bank from repossessing our farm and keeping our animals alive. 

“We can’t let our animals suffer so we suffer financially as a result. 

“We thought we were starting to get back on track and that our cattle were worth money again, but another drought hit and the whole cycle just continues.  

“Luckily, at that stage we weren’t in mortgage debt but still had these credit cards that kept growing. We couldn’t keep up with the interest repayments. 

“We were spending $2,600 a week just on grain and $1,000 a month on silage for our cattle and when my husband’s only earning $3,200 a month, it doesn’t get you very far. 

“You feel like you’re the worst person in the world because you can’t meet your requirements to pay back your credit card debt, but you needed those funds available at the time.  

“You can see yourself spiralling further into a dark hole that you’re not going to be able to get out of.” 

Now that Laura and Darren are on a Way Forward debt repayment plan, they can make repayments on one income – Laura’s. 

“Those five credit card companies ringing and harassing you; having that pressure off and knowing everything’s taken care of and that all the accounts are closed. 

“Knowing that chapter is almost closed is a nice feeling.” 

Life on the farm   

Laura explains that it is common in the farming community for people to be running at a major loss all the time.  

“You could sell everything up. But we like being able to deliver a good quality product for Australians to eat. We’re proud of our product.  

“I’ve always worked, and my husband has always worked both on the farm and full time as a plumber.  

“However, there’s no way we can both be full time on the farm because the income is not there.  

“My husband is a fifth generation cattle farmer, so he doesn’t want to let that go. 

“My in-laws live next door, and they are in a very similar situation. At one stage, their overdraft was up to $750,000, they were living was off this.”  

Overcoming barriers to asking for help 

Laura says that she and Darren needed to put aside their feelings of pride to ask for help. 

“You don’t want to admit defeat. But emotionally and for your family’s wellbeing, it gets you down and affects your relationships.  

“The biggest thing I would say to people is, don’t feel ashamed about the situation you’ve got yourself in. 

“Particularly people from rural communities, we’re quite resilient and we don’t ask for help. We’re stoic, keep our heads down, and keep going.  

“We don’t like to admit defeat or put our hand up to ask for help.  

“But don’t be afraid to just get information and see what you think, because your situation might be improved.” 

Adapting to new circumstances  

“At the moment, I’m studying and working so hopefully I can earn a higher income and provide more money for our family. That way, if Darren needs to stop working altogether because of illness, he can. 

“Now, I can at least sleep at night, rather than being awake until 3am wondering how I’m going to pay this bill or where I’m going to get that money from or how I can juggle things around. 

“With my husband’s health the way it is, I was worried I’d be left with three children trying to raise them and provide for a farm and to do it on one income.  

“Now we’ve got this plan in place, I know that we can manage all of that, regardless of if it’s just me working. 

“I’m quite confident moving forward, that everything is going to be okay, whether he’s working or not. If we do hit tough times, we would be able to make it work.” 

“My friends and my family joke that money burns a hole in my pocket”

Like many people, Sue developed unhealthy online shopping habits during COVID lockdowns.

“I racked up about $15,000 in debt using my Westpac credit card, Afterpay and then I discovered Zip Pay. They were my three main debtors.

“I knew that it was getting out of control when my repayments were more than I could afford.

“I talked to a counsellor and realised that my online shopping was an addiction. I didn’t necessarily need the stuff that I was buying.

“I decided to do something about it, so I spoke to a couple of free services and then found Way Forward.

At first, I didn’t understand what was going on but once I spoke with Bianca from Way Forward, she made it simple.

“We started documenting my debts and repayments. Then, things changed 18 months ago because I separated from my son’s father, which meant I became solely responsible for new expenses like rent and bills.

“In the past, I had never worked out my incomings and my outgoings, but I’ve done this now.”

New opportunities

Sue was given a lump sum of money once she had separated from her former partner. She’s using the lump sum of money firstly to repay her debts, which are currently managed by Way Forward.

Sue has goals she wants to achieve including buying a home to live in. She’s currently looking for a mortgage broker since she’s received a lump sum payment from the separation with her former partner.

She is optimistic about the future.

“The next time a mortgage broker investigates my finances, they’ll see only good things whereas only 18 months ago, it would have been quite dire.

“I’m working out how I can keep that money safe. Habits that I’ve had for my whole life aren’t going to go away just because I’ve got a large sum of money in my bank.”

Changing habits

Recently, Sue saw a free financial counselling service to help with budgeting.

“Not to say that I’m completely healed but I’m now keeping track of my spending.

“Way Forward and counselling has taught me that my finances are my responsibility. I’ve never had that before and I’m 47 years old.

“It’s about time to really knuckle down.”

Being open to changing her habits and behaviours is something Sue takes pride in.

“I’m not scared to reach out to whoever can help me. There are many services out there for someone in my situation and, as an example, I’ve been able to get free counselling.”

Sue has words of wisdom for people in a similar situation.

“Check out all the terms and conditions if you are engaging someone to help you.

“I almost used a particular company but when I started asking questions and reading more into it, I realised that it could be worse for me in the future.

The only trouble is that Way Forward is a well-kept secret. And I wish that that wasn’t the case.

“I’m good at researching, which is how I found Way Forward. But other people might not necessarily have that tenacity to find answers to questions, they think this is just too hard.

“I would love for everybody to know about Way Forward. I’m sure that given the amount of people I’ve spoken to, I’m not the only person that during COVID when we couldn’t get out and travel, got themselves into an online shopping habit.”

“Way Forward was exactly what I was after – a mechanism for us to consolidate everything into one single payment.” 

Miguel started taking out loans to pay for everyday expenses for his family, like food, nappies and petrol after both he and his wife lost their jobs.  

They were forced to sell two properties and start renting again. 

“When the downturn of the economy came it was not only us but many people were out of a job. So unfortunately, we had to use credit cards to meet our basic needs.  

“This went on for 7 months until I found work. My wife couldn’t get work so we were living off one income, which was significantly lower than what I was earning previously.  

“We were just surviving with credit cards.  

“The expectation was that my wife would get another job and then hopefully we could catch up but that didn’t happen. The longer we waited, the worse it got because our cash flow was negative every month.  

“We had two very young children at the time. One was newborn, and the other one was in daycare at that stage. It was tough.” 

Miguel was referred to Way Forward by Bank West after he had tried to negotiate repayments on a credit card that he was struggling to pay. 

“I got in touch with Way Forward to see if we could find alternatives to mitigate the level of debt that we had at the time to match our cash flow. That was the main tension. 

“I visited Way Forward’s web page, and thought, this is exactly what I was after – a mechanism for us to consolidate everything into one single payment and to find a way to reduce the payments. 

“I spoke to Way Forward’s Hardship Advocate Tara and then started a process of collecting all the information required to present a case.  

“There was also good communication with Tara, which made it much easier.  

“The other important factor is that it’s not all on me because Way Forward has an important part in this process, which is the communication for each institution and ensure that the information makes sense. 

it took a couple of days for both parties to get to a point where it was presentable to the financial institutions. And if you consider that I had 17 different credit cards across different financial institutions, we’re talking about a lot of data.” 

“It was a team effort.” 

When Miguel first started to try to access help to address their financial issues, he contacted a financial planner.  

“The communication was not very good. After we lost our property, he wasn’t very proactive in helping us to find more intelligent ways to face the situation.  

Eventually, he contacted a financial counsellor who helped them immediately with COVID-19 financial relief.  

“If we were ever in this situation again, I would go straight to a financial counsellor. 

“It was a one-hour session with the financial counsellor and she put a plan in place.  

“I understood then that by having a financial counsellor alongside with you, it helps because it will give you a different perspective on your situation instead of to trying to figure it out by yourself. 

“After the period of COVID-19 passed, then she couldn’t help us anymore, which is how we ended up being referred to Way Forward by Bank West.  

He also says that if someone is unable to meet their repayments, it’s important to “speak up straight away”. 

“The bank can wait a little bit, but it is an obligation.” 

Miguel is comfortable with their monthly payment arrangement with Way Forward, however, he describes that meeting the repayments can sometimes feel overwhelming.  

“You can’t stop another payment so there’s some pressure but it’s the same with mortgages, you feel like you have to meet your obligations.  

“I feel pleased that my salary covers the repayments. And the best part probably is that we’ve got a light at the end of the tunnel.  

We know that it’s going to be only five years, and it will be less. We will do things to speed up this process. My wife and I said we are working on different things to generate more income so that it is not just my salary.  

“We want to finish with this as soon as possible.” 

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

“You need to go on the waitlist for the public health system, and with cancer, you don’t want to wait”

Two major life events led to a cascade of financial difficulties for Helen and Craig. 

About a decade ago, Craig took early retirement by accessing a defined super annuity to help his single parent son with daily child minding and general support so his son could continue working 

As time went on his grandchild wasn’t able to engage in mainstream schooling so Craig took on home schooling. The annuity provided a regular income but it was significantly less than what I’been earning while I was employed” Craig said. 

Then, four years ago, Helen was diagnosed with breast cancer. The family had private health cover, but the premiums and excesses still meant they were out of pocket, significantly.  

Helen related that Private Health Cover never reimburses anywhere near what it should so you are always out of pocket and the cost of health insurance has gone up phenomenally. 

“You can go on the waitlist for the public health system but that can be a long wait, and with cancer, you don’t want to wait. 

“I had two lots of surgery, chemo, and a lot of time off work and I ran out of paid leave and had to personally fund any extra time I had off.” 

This meant they ended up just digging deeper into their credit card‘to just get by’. They were getting deeper and deeper into credit card debt. 

Last year, we found employment because we knew that was the only way that we were going to get back on track again, then COVID hit and we lost our jobs.”  

Things have begun to improve for Helen and Craig. Helen is four years into remission with no evidence of further cancer and their family situation has improved. Their grandchild now attends a school that can support him properly, which means Craig no longer needs to provide homeschooling.  

“Our son and daughter in law are both frontline responders on shift work and during this timebeing there to help with the kids is fairly important now.”  

As Helen and Craig tried to work with their creditors they were referred to Way Forward  by BankWest.

Way Forward Hardship Advocate Kelly quickly contacted them to begin the process and see if they met Way Forward’s criteria for assistance with their service. 

With Kelly’s support, professionalism and empathy, we never felt judged. We can’t praise her enough in her dealings with us. 

“We were able to determine a realistic and achievable budget that would allow them to pay off their creditors and still meet daily living expenses.

“We had done budgets before but that was based around the minimum repayments on loans and including everything else after those repayments, which was almost the reverse of what we’ve done with Way Forward. Instead, we worked out our expenses and then what we could afford to pay off on our loans. Our current arrangement feels more robust.  

“We now have multiple accounts for different expenses, and we also put aside money in our budget for things like rego, maintenance on our vehicle and caravan. And we have a little savings buffer there and we are hoping to build on it.  

“The stress is still there but it is far less. We’re only a couple of months into making these payments but we can see that what we have set up has worked and we can see that it will obviously work into the future. 

“If someone meets Way Forward’s criteria, and there are obviously criteria around these circumstances, grab it with both hands, because the organisation, in particular, Kelly, has been fantastic in helping us sort this out and dealing with our creditors on our behalf.   

“We would advise other people to not be afraid to reach out. As hard as it is, and believe me, that was a very difficult first conversation to have, it is something people should do.”  

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

Trying to hold everything together in tough times – Naomi’s story

“When your soul mate is falling apart and you’re the backbone trying to hold everything together with two children struggling with epilepsy, your mind finds it very hard to think straight without this tremendous weight on your shoulders, wondering if you’ve done enough to pay the mortgage whilst keeping food on the table and being able to afford the kids medication.”

As a result of losing work and health issues, Naomi’s life was falling apart. She was unable to negotiate with creditors to develop a repayment plan. 

“I was repeating myself repeatedly to debtors hoping they understand. 

Naomi is now working with Way Forward to manage debts that were growing every day. Their situation is improving gradually. 

I’m not going to work in tears, I’m not scared to answer my phone, I’m watching our mortgage dwindle away back to where it should be.   My partner was able to find work and we’ve been able to start rebuilding a safety net. 

We see ourselves swimming back up to the surface now, we don’t feel like we are weighed down unable to catch a breath. 

We’ve also promised ourselves to save our money for things we’d like and stay away from the quick easy loan shark way of life. 

Naomi had reached out to another paid service to assist with their finances, which she felt did not assist their situation. 

It blew our confidence right out. 

“Way Forward has provided us peace of mind and if anyone was to talk to me about their financial issuesI’d be handing over Way Forward’s number. 

Overall, we are just so relieved we got the help.  It’s almost like someone was watching over us. 

If you’d like to know more about how Way Forward can help you:

Enquire here or call us on 1300 451 343

Use our free budget planner or repayment calculator.

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

Sharyn – no longer trapped in a crippling debt spiral

“I never knew there was anything out there that could help me. It was such a relief. I didn’t believe I could actually get some help.”

After experiencing a prolonged recovery from major heart surgery, Sharyn was off work for over 5 months. She thought it would take 6 weeks. In that time, her husband lost his job.

As a New Zealand citizen, with permanent residency but no access to social services, she ended up drawing down on her super.

“The bills were getting on top of me, so the banks put me on to Way Forward.

“I never knew there was anything out there that could help me. It was such a relief. I didn’t believe I could actually get some help.”

Sharyn describes how challenging the debt spiral had become: “The worst thing is trying to make ends meet and knowing you owed all this money. I hated it. I was getting hassled quite a bit by the banks. Then you get a phone call and you often don’t answer it.”

Now, she feels on top of her debts.

“I am back at work on reduced hours. I know there is a certain amount that is taken out fortnightly and having those debts being slowly paid off. I don’t have to juggle or talk to anyone about it. It is taken care of.

Sharyn worked with Way Forward’s Client Services Manager, Paula.

“At first it seemed too good to be true.

“Paula made the process very easy.

She says her outlook on life is more positive.

“I’m happy to get up every day and happy I can go to work. I have no money worries now. Things have turned around.”

“I was a bit worried because when I found Way Forward, they were a new organisation, and I hoped they would keep going.

Sharyn had never had to use a hardship service before.

“I like how they contacted me. They stepped in and took over. I only needed to supply them with the details they needed.”

If you’d like to know more about how Way Forward can help you:

Enquire here or call us on 1300 451 343

Use our free budget planner or repayment calculator.

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

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