Board of Directors

Michael Lavarch AO

Chair

Professional Non-Executive Director

Community Directors

Karen Cox

Karen Cox

CEO, Financial Rights Legal Centre

Catriona Lowe

Catriona Lowe

Deputy Chair at Australian Competition and Consumer Commission

Paul Holmes

Senior Lawyer, Civil Justice Service Legal Aid Queensland

Industry Directors

Adrian Ahern

Adrian Ahern

Group Customer Advocate, Westpac

Rachel Round

Rachel Round

General Manager, Operations & Strategy, Customer Service Direct, CBA

Justine Tiller

Justine Tiller

Head of Hardship & Vulnerable Customer Operations, ANZ

Allison Rothmund

Head of Customer Care, NAB

Other senior roles supporting Way Forward

Fiona Guthrie AM

Fiona Guthrie AM

CEO

Way Forward Debt Solutions

Christine Cupitt

Christine Cupitt

Secretary

Executive Director – Policy, Australian Banking Association

L O A D I N G