Complaints and disputes

We are committed to providing a high-quality service, but if you do not think we have done this. Please email our Internal Dispute Resolution Team at queries@wayforward.org.au

 

You can also access our external dispute resolution scheme;

Australian Financial Complaints Authority

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001