• Complaints and Disputes

Complaints and Disputes

Step One: We resolve the matter with you directly

We are committed to providing a high-quality service, but if you do not think we have done this, please contact our Internal Dispute Resolution Team:

Phone: 1300 045 502

Mail:
Way Forward
Internal Dispute Resolution Team
Level 8, 350 Collins St
Melbourne VIC 3000

Step Two: If we are unable to resolve the matter with you directly

If we are unable to resolve the matter with you directly, please contact our external dispute resolution scheme; Australian Financial Complaints Authority (AFCA):

Online: www.afca.org.au

Phone: 1800 931 678

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

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