• Other Support Services

Other Support Services

Problem Gambling

Gambler’s Help Youthline

Description:  Call 1800 262 376 for advice and support, 24 hours a day, seven days a week. It’s anonymous, confidential and free. Gambler’s Help Youthline is a freecall from fixed landlines; phone calls from mobiles may be charged, depending upon your carrier.

Virtual chat helpline: www.gamblinghelponline.org.au

Phone number: 1800 262 376

Peer Connection

Description:  Peer Connection is a free, confidential and easy to access telephone peer support service for people struggling to stop/control their gambling and for people impacted by another person’s gambling.

Website: bchs.org.au/services/gambling-support/peer-connection

Phone number: 1300 133 445

Financial Counsellor: Gambler’s Helpline

Description: Gambler’s Help helplines are for anyone affected by gambling – their own, or someone else’s. They can refer you to local services and send you information.

Website: gamblershelp.com.au/get-help/find-support

Phone number: 1800 858 858 or NDH – 1800 007 007

Bank Financial Hardship Team:

CBA13 30 95

NAB1300 135 323

ANZ1800 252 845

WPC1800 067 497

National Debt Helpline

Description: Call for assistance with: Bankruptcy, no ability to pay, short term hardship, financial abuse

Website: www.ndh.org.au/Talk-to-a-financial-counsellor/Find-a-financial-counsellor

Phone number: 1800 007 007

Australian Financial Complaints Authority (AFCA)

Description: We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Website: www.afca.org.au

Phone number: 1800 931 678


Financial Abuse

Safe Steps

Description: Safe Steps is Victoria’s 24/7 family violence support service

Website: www.safesteps.org.au

Phone number: 1800 015 188


Description: National sexual assault, domestic family violence counselling service

Website: www.1800respect.org.au

Phone number: 1800 737 732

Bank Domestic Violence packages:

CBA Phone: 1800 222 387

NAB Phone: 1300 135 323

ANZ Phone: 1800 252 845

WPC Phone: 1800 067 497


NSW: Link2Home – 1800 152 152

QLD: Homeless Hotline – 1800 474 753

VIC: Housing and Homelessness Support Line – 1800 825 955

WA: EntryPoint Perth – 1800 124 684

SA: Homelessness Gateway Service – 1800 003 308

NT: www.shelterme.org.au

TAS: Housing Connect – 1800 800 588

ACT: OneLink – 1800 176 468

Spending Addiction

Smart Recovery Australia

Description: SMART (Self Management and Recovery Training) Recovery is a free group program assisting any problematic behaviours, including addiction to drugs, alcohol, cigarettes, gambling, food, shopping, Internet and others. Guided by trained peers and professionals, participants come to help themselves and help each other using a variety of cognitive behaviour therapy (CBT) and motivational tools and techniques.

Website: smartrecoveryaustralia.com.au

Phone number: 02 9373 5100

Centrelink Debt Disputes

NSW: Welfare Rights Centre – 1800 226 028

QLD: Basic Rights – 1800 358 511

VIC: Social Security Rights Victoria – 03 9481 0355 or Victoria Legal Aid – 1300 792 387

WA: Welfare Rights & Advocacy Service – (08) 9328 1751

SA: Uniting Communities Law Centre – (08) 8342 1800

NT: Darwin Community Legal Service – (08) 8982 1111

TAS: Hobart Community Legal Service – (03) 6223 2500 and Launceston Community Legal Centre – (03) 6334 1577

ACT: Canberra Community Law – (02) 6218 7977

Economic Justice Australia ejaustralia.org.au to find a Social Security Rights service near you

Commuinity Legal Centres Australia www.clcs.org.au to find a Community Legal Centre near you

Commonwealth Ombudsman 1300 362 072

Drug and alcohol addiction

Narcotics Anonymous

Description: Narcotics Anonymous is a nonprofit fellowship or society of men and women for whom drugs had become a major problem.  NA are recovering addicts who meet regularly to help each other stay clean.

Website: www.na.org.au

Phone number: 1300 652 820

Alcoholics Anonymous

Description: Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism.

Website: aa.org.au

Phone number: 1300 222 222

Mental Health Services

Beyond Blue

Description: Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health.

Website: beyondblue.org.au

Phone number: 1300 224 636

Blue Knot Helpline

Description: Blue Knot deliver Trauma-Informed, Vicarious Trauma & Complex Trauma Training around Australia. Learn more about Complex Trauma with their courses in Australia.

Website: www.blueknot.org.au

Phone number: 1300 657 380

Butterfly Foundation

Description: Support, advice and recovery programs for people experiencing eating disorders. Eating or body image concerns? Talking helps. Confidential and free support. Helping families & carers. Eating disorder advocacy. Body esteem programs.

Website: www.butterfly.org.au

Phone number: 1800 334 673


Description: By calling Carer Gateway, you will be connected with a new Australia-wide network of Carer Gateway service providers. They will talk through what you need and help you to find local services and support to help you.

Website: www.carergateway.gov.au

Phone number: 1800 422 737

Kids Help Line – Youth Ages 5-25

Description: Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

Website: kidshelpline.com.au

Phone number: 1800 551 800

Headspace – Youth Ages 12-25

Description: Headspace began in 2006 to address this critical gap, by providing tailored and holistic mental health support to 12 – 25 year olds. With a focus on early intervention, we work with young people to provide support at a crucial time in their lives – to help get them back on track and strengthen their ability to manage their mental health in the future.

Website: www.headspace.org.au

Phone number: 1800 650 890

24-hour telephone counselling

Lifeline13 11 14

Men with relationship and family concerns


Description: MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns.Support for Australian men anywhere, anytime.

Website: mensline.org.au

Phone number: 1300 789 978

Perinatal Depression Helpline


Description: PANDA supports women and their families who are suffering from perinatal anxiety or depression. 

Website: www.panda.org.au

Phone number: 1300 726 306

Parents and carers of children

Parentline (NSW only) 

Description: You can talk to a qualified counsellor about anything to do with those challenges you’re facing as a parent or those issues affecting your family. Whether it’s strategies for challenging behaviour, your relationship with your children, co-parenting guidance or mental health help, Parentline here for you. 

Website: parentline.com.au

Phone number: 1300 130 052

Online youth mental health service


Description:  ReachOut is a national online mental health organisation for young people and their parents. Our practical support, tools and tips help young people get through anything from everyday issues to tough times – and the information we offer parents makes it easier for them to help their teenagers, too. 

Website: au.reachout.com

Phone number: 13 11 14 (Available 24/7) 

CHAT: Chat with us online (Available 7pm – 12am AEST) 

Relationship support services

Relationships Australia  

Description: Relationships Australia is a leading provider of relationship support services for individuals, families and communities. We aim to support all people in Australia to achieve positive and respectful relationships. RA are a community-based, not-for-profit Australian organisation with no religious affiliations. Our services are for all members of the community, regardless of religious belief, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.

Website: www.relationships.org.au

Phone number: 1300 364 277

Mental Health Helpline

SANE Australia

Description: SANE Australia is a national mental health charity making a real difference in the lives of people affected by complex mental health issues through support, research and advocacy.

Website: www.sane.org

Phone number: 1800 187 263

Counselling for Australian veterans and their families

Open Arms – Veterans & Families Counselling (formerly VVCS)

Description: Mental health and wellbeing support for current and ex-serving Australian Defence Force personnel and their families 

Website: www.openarms.gov.au

Phone number: 1800 011 046