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Life on the farm as a working parent and main breadwinner meant Laura needed to deal with their debts or be overtaken by them

Laura and Darren’s money problems started when Darren fell ill a couple of years ago and could only work on and off.  

The family was carrying a significant amount of credit card debt and that meant when their income was reduced, at times, to one, their ability to even get close to staying on top of their debts was gone.  

“My husband has probably only worked about two and a half months in total this year just because of illness. He has no sick leave left and has dipped into long service leave to take the time off.” 

Added to this, Laura and Darren are primary producers. But with four bad droughts over the last few years, most of their income has gone to feeding their livestock.  

“We had to utilise credit cards to feed our family and pay our bills, because all our other income was going on trying to keep the bank from repossessing our farm and keeping our animals alive. 

“We can’t let our animals suffer so we suffer financially as a result. 

“We thought we were starting to get back on track and that our cattle were worth money again, but another drought hit and the whole cycle just continues.  

“Luckily, at that stage we weren’t in mortgage debt but still had these credit cards that kept growing. We couldn’t keep up with the interest repayments. 

“We were spending $2,600 a week just on grain and $1,000 a month on silage for our cattle and when my husband’s only earning $3,200 a month, it doesn’t get you very far. 

“You feel like you’re the worst person in the world because you can’t meet your requirements to pay back your credit card debt, but you needed those funds available at the time.  

“You can see yourself spiralling further into a dark hole that you’re not going to be able to get out of.” 

Now that Laura and Darren are on a Way Forward debt repayment plan, they can make repayments on one income – Laura’s. 

“Those five credit card companies ringing and harassing you; having that pressure off and knowing everything’s taken care of and that all the accounts are closed. 

“Knowing that chapter is almost closed is a nice feeling.” 

Life on the farm   

Laura explains that it is common in the farming community for people to be running at a major loss all the time.  

“You could sell everything up. But we like being able to deliver a good quality product for Australians to eat. We’re proud of our product.  

“I’ve always worked, and my husband has always worked both on the farm and full time as a plumber.  

“However, there’s no way we can both be full time on the farm because the income is not there.  

“My husband is a fifth generation cattle farmer, so he doesn’t want to let that go. 

“My in-laws live next door, and they are in a very similar situation. At one stage, their overdraft was up to $750,000, they were living was off this.”  

Overcoming barriers to asking for help 

Laura says that she and Darren needed to put aside their feelings of pride to ask for help. 

“You don’t want to admit defeat. But emotionally and for your family’s wellbeing, it gets you down and affects your relationships.  

“The biggest thing I would say to people is, don’t feel ashamed about the situation you’ve got yourself in. 

“Particularly people from rural communities, we’re quite resilient and we don’t ask for help. We’re stoic, keep our heads down, and keep going.  

“We don’t like to admit defeat or put our hand up to ask for help.  

“But don’t be afraid to just get information and see what you think, because your situation might be improved.” 

Adapting to new circumstances  

“At the moment, I’m studying and working so hopefully I can earn a higher income and provide more money for our family. That way, if Darren needs to stop working altogether because of illness, he can. 

“Now, I can at least sleep at night, rather than being awake until 3am wondering how I’m going to pay this bill or where I’m going to get that money from or how I can juggle things around. 

“With my husband’s health the way it is, I was worried I’d be left with three children trying to raise them and provide for a farm and to do it on one income.  

“Now we’ve got this plan in place, I know that we can manage all of that, regardless of if it’s just me working. 

“I’m quite confident moving forward, that everything is going to be okay, whether he’s working or not. If we do hit tough times, we would be able to make it work.” 

“You need to go on the waitlist for the public health system, and with cancer, you don’t want to wait”

Two major life events led to a cascade of financial difficulties for Helen and Craig. 

About a decade ago, Craig took early retirement by accessing a defined super annuity to help his single parent son with daily child minding and general support so his son could continue working 

As time went on his grandchild wasn’t able to engage in mainstream schooling so Craig took on home schooling. The annuity provided a regular income but it was significantly less than what I’been earning while I was employed” Craig said. 

Then, four years ago, Helen was diagnosed with breast cancer. The family had private health cover, but the premiums and excesses still meant they were out of pocket, significantly.  

Helen related that Private Health Cover never reimburses anywhere near what it should so you are always out of pocket and the cost of health insurance has gone up phenomenally. 

“You can go on the waitlist for the public health system but that can be a long wait, and with cancer, you don’t want to wait. 

“I had two lots of surgery, chemo, and a lot of time off work and I ran out of paid leave and had to personally fund any extra time I had off.” 

This meant they ended up just digging deeper into their credit card‘to just get by’. They were getting deeper and deeper into credit card debt. 

Last year, we found employment because we knew that was the only way that we were going to get back on track again, then COVID hit and we lost our jobs.”  

Things have begun to improve for Helen and Craig. Helen is four years into remission with no evidence of further cancer and their family situation has improved. Their grandchild now attends a school that can support him properly, which means Craig no longer needs to provide homeschooling.  

“Our son and daughter in law are both frontline responders on shift work and during this timebeing there to help with the kids is fairly important now.”  

As Helen and Craig tried to work with their creditors they were referred to Way Forward  by BankWest.

Way Forward Hardship Advocate Kelly quickly contacted them to begin the process and see if they met Way Forward’s criteria for assistance with their service. 

With Kelly’s support, professionalism and empathy, we never felt judged. We can’t praise her enough in her dealings with us. 

“We were able to determine a realistic and achievable budget that would allow them to pay off their creditors and still meet daily living expenses.

“We had done budgets before but that was based around the minimum repayments on loans and including everything else after those repayments, which was almost the reverse of what we’ve done with Way Forward. Instead, we worked out our expenses and then what we could afford to pay off on our loans. Our current arrangement feels more robust.  

“We now have multiple accounts for different expenses, and we also put aside money in our budget for things like rego, maintenance on our vehicle and caravan. And we have a little savings buffer there and we are hoping to build on it.  

“The stress is still there but it is far less. We’re only a couple of months into making these payments but we can see that what we have set up has worked and we can see that it will obviously work into the future. 

“If someone meets Way Forward’s criteria, and there are obviously criteria around these circumstances, grab it with both hands, because the organisation, in particular, Kelly, has been fantastic in helping us sort this out and dealing with our creditors on our behalf.   

“We would advise other people to not be afraid to reach out. As hard as it is, and believe me, that was a very difficult first conversation to have, it is something people should do.”  

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

Jodie needed to pay for my daughter’s medical treatment or fall behind on her debt… being a mother, she picked her daughter’s treatment

Jodie knew there was a problem when she had to started sacrificing paying off her debts in order to pay for her daughter’s medical treatment.   

“I’ve struggled financially over the past couple of years with unexpected medical expenses for my daughter who suffers from anxiety and depression for about seven or eight years. She has an eating disorder. It has become more severe in the last three to four years.  

“I’ve always tried to pay my debts and cards on time, but I knew that something had to give.  

“It’s a very different choice to say: do I want to buy that dress, or do I want to pay my credit card bills? You know exactly the right thing to do.   

“Here I had to pay for my daughter’s treatment or fall behind on my debt and ruin my credit rating, but I didn’t really have that choice. Being a mother, I picked my daughter’s treatment. 

“I never wanted my daughter to think that I was struggling. I didn’t ever want her to think she is a burden.   

“She hasn’t worked for several years because she’s always in and out of hospital. She’s in hospital now and has been there for about three months already.  

“To see that she’s only 24 years old and having to struggle, I want to try and help her as best I can so she can live a normal life.”  

Jodie says that before he daughters condition deteriorated, she was managing her debt repayments and could see a pathway out.   

“Many moons ago I took out a Part 9 agreement. And I realised that I did not want to go down that path. And that’s why I always made sure that I paid everything on time, I was never behind in my payments until all these added expenses started to creep up.  

But at one point, her daughter became quite sick, requiring an expensive treatment of up to $500 a fortnight, which was not covered by Medicare or health funds.  

“It’s added to my own anxieties. There’d be times when I went to sleep and not know what to do. But as a mother you just need to sort of be strong. There’s not much else I can do.   

“I’ve always worked within the finance industry. I never knew about hardship until one day I gave somebody at CBA a call about not being able to make a payment. How much they helped me was tremendous and were very compassionate it was CBA that told me about Way Forward.   

“I was a little bit skeptical at first, thinking that Way Forward was about bankruptcy and debt agreements.”  

Jodie has been working with Way Forward’s Hardship Advocate Bill to come up with a plan to manage her debts.   

“Bill is absolutely amazing to work with, and when he explained the process to me, I felt this sense of relief.   

“Talking to him, it was just like a weigh came off my shoulders. Because I could see a future for myself, where I might be debt free.   

“My anxiety improved. I’ve already got other things to worry about, like, my husband and I are going through a separation. Now, my daughter’s sick. I have all that stress already. But knowing that this is not a stress anymore, has totally improved my life.  

“I’ve created my first vision board for 2021 and one of the big things on the top of it is to start saving for a house. I’m going to be 50 this year but I want to start saving for a house. And I can see that in five years’ time, I’m going to be financially stable.   

 Her advice to anyone struggling with debt? 

 “Don’t be afraid to take the step.” 

If you’d like to know more about how Way Forward can help you: 

Enquire here or call us on 1300 451 343

Use our free budget planner or repayment calculator.

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

Nicole started getting sick and she fell into debt, but as her financial situation improved, so did her health

About four years ago, Nicole started getting sick. Her health got progressively worse. Then, she needed to attend a time-consuming number of specialist appointments and pay for medication, which led to her losing the ability to work full time.  

“I had to use up like all of my savings and then I wasn’t getting a full income. I was living in city where it’s a little bit more expensive. Then, I had to put everything on credit, and I just started to drown.  

“I knew I needed help for a long time. But it was just when I became sick and then had to quit my job completely, that was when I knew I was never going to get some in front of this.  

“It wasn’t until BankWest called me and informed me about this service, that I thought there was something out there to help me.  

“I was living week to week, basically, just having enough money to pay my rent and get my medication and just to live day to day, and not be not be able to think of the future.” 

Nicole has been working with Bill from Way Forward.

“He’s just so approachable, lovely and understanding.” 

She says that as her financial situation started to improve, so did her health.  

“Now, I have a plan, and I feel so much better, like a weight has been lifted off my shoulders. My plan is to go on a holiday.”  

“Some of my health issues were then compounded by the stress of it all. I was getting sicker and sicker. But since I started my plan, my health is started to improve.  

 I joined a netball team on the weekend. I haven’t played sport for about four years.  

 “It’s just about living again and not just trying to survive.  

 I didn’t know that I would be eligible for a hardship because I just assumed that I got myself into this situation and because I have been working, I wouldn’t be eligible.

 Nicole says the best part of dealing with Way Forward is not being judged.  

 “I was so ashamed of and embarrassed of my situation. So just not to be judged was so nice. And the pride gets damaged. 

 “To know that there were services out there, maybe I could have not got into such a bad situation. Because it just kept getting worse and worse.” 

 She says it’s important to ask for help.

“Do something that may feel unusual, not the typical things that someone who’s been working their whole life would do and ask for help.” 

 

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

In sickness and in health – Lee’s story

I still deal with that bank today simply for the fact that they looked after me. If they hadn’t done that I would have said: yup, I’m out and just walked away and gone somewhere else to go bank.

 When Lee became sick with cancer, it strained not only on his personal life but also the company he was running.   

“We had a new young child, I had cancer, I had blood clot disorders, a whole range of medical issues, I was still in and out of hospital. 

“Unfortunately, after I had been running my business for 5 years and we were finally starting to get somewhere, this hit me. 

Not only was my physical ability being lost but my income, my business, my focus was also being lost. My financial independence was being destroyed at the same time.” 

He had to close his business to take up another job to pay the bills.  

I was still struggling every week to make certain payments that were required. 

“The three creditors [banks] that you guys looked after for me, all were easy to deal with on their own, but I find it easy to deal with creditors if you are upfront with them initially. Don’t make stories up and just say: this is all I’ve got; this is all I can do. And the creditors are more likely to help you.  

“One of them did and put a lifeline out to me and told me about Way Forward. 

They said I would sign a couple of bits of paper, and then ‘you won’t hear from us anymore’ and that was pretty much my experience. 

I never had anyone treat me any differently or make me feel like a problem or an issue to them, I found most of the credit teams from these creditors to be very understanding of my situation. 

 Way Forward totally got it. And there was no pressure from any of them to do anything. The process was easy and slimline. I had no issues.  

The process was calming, and the panic and stress from talking to the creditors was taken off my shouldersfrom having to deal with the creditors every couple of weeks basically to let them know where I’m at what I’m doing how I’m trying to fix it. 

Lee and his family are still customers of the same bank, today.  

I still deal with that bank today simply for the fact that they looked after me. If they hadn’t done that I would have said: yup, I’m out and just walked away and gone somewhere else to go bank. 

Once Lee was able to access Way Forward’s service, it also took a little stress off his parents and family.  

“I had been riding that roller coaster for about two nearly three years before I found out I had cancer. It had taken a big toll on me emotionally mentally and physically. It was very hard.  

We are very fortunate because my parents, and my partner’s parents, have helped me a lot in different ways. If it hadn’t been for that supportive family support, it certainly would be a lot harder.  

My parents were starting to retire, so the last thing I want to do is break into their nest egg and the same as my partner’s parents. They were getting ready to retire, too, so the last thing I want to be doing was getting into their finances for our situation. 

Lee credits a supportive partner and her understanding to managing through the situation. 

It comes down to having an open conversation with my partner and saying, Hey, this is my debt, and I don’t know where I’m going with this, I’m in trouble or I don’t know what to do.  

 

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

 

Trying to hold everything together in tough times – Naomi’s story

“When your soul mate is falling apart and you’re the backbone trying to hold everything together with two children struggling with epilepsy, your mind finds it very hard to think straight without this tremendous weight on your shoulders, wondering if you’ve done enough to pay the mortgage whilst keeping food on the table and being able to afford the kids medication.”

As a result of losing work and health issues, Naomi’s life was falling apart. She was unable to negotiate with creditors to develop a repayment plan. 

“I was repeating myself repeatedly to debtors hoping they understand. 

Naomi is now working with Way Forward to manage debts that were growing every day. Their situation is improving gradually. 

I’m not going to work in tears, I’m not scared to answer my phone, I’m watching our mortgage dwindle away back to where it should be.   My partner was able to find work and we’ve been able to start rebuilding a safety net. 

We see ourselves swimming back up to the surface now, we don’t feel like we are weighed down unable to catch a breath. 

We’ve also promised ourselves to save our money for things we’d like and stay away from the quick easy loan shark way of life. 

Naomi had reached out to another paid service to assist with their finances, which she felt did not assist their situation. 

It blew our confidence right out. 

“Way Forward has provided us peace of mind and if anyone was to talk to me about their financial issuesI’d be handing over Way Forward’s number. 

Overall, we are just so relieved we got the help.  It’s almost like someone was watching over us. 

If you’d like to know more about how Way Forward can help you:

Enquire here or call us on 1300 451 343

Use our free budget planner or repayment calculator.

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

Sharyn – no longer trapped in a crippling debt spiral

“I never knew there was anything out there that could help me. It was such a relief. I didn’t believe I could actually get some help.”

After experiencing a prolonged recovery from major heart surgery, Sharyn was off work for over 5 months. She thought it would take 6 weeks. In that time, her husband lost his job.

As a New Zealand citizen, with permanent residency but no access to social services, she ended up drawing down on her super.

“The bills were getting on top of me, so the banks put me on to Way Forward.

“I never knew there was anything out there that could help me. It was such a relief. I didn’t believe I could actually get some help.”

Sharyn describes how challenging the debt spiral had become: “The worst thing is trying to make ends meet and knowing you owed all this money. I hated it. I was getting hassled quite a bit by the banks. Then you get a phone call and you often don’t answer it.”

Now, she feels on top of her debts.

“I am back at work on reduced hours. I know there is a certain amount that is taken out fortnightly and having those debts being slowly paid off. I don’t have to juggle or talk to anyone about it. It is taken care of.

Sharyn worked with Way Forward’s Client Services Manager, Paula.

“At first it seemed too good to be true.

“Paula made the process very easy.

She says her outlook on life is more positive.

“I’m happy to get up every day and happy I can go to work. I have no money worries now. Things have turned around.”

“I was a bit worried because when I found Way Forward, they were a new organisation, and I hoped they would keep going.

Sharyn had never had to use a hardship service before.

“I like how they contacted me. They stepped in and took over. I only needed to supply them with the details they needed.”

If you’d like to know more about how Way Forward can help you:

Enquire here or call us on 1300 451 343

Use our free budget planner or repayment calculator.

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

At one time he had to borrow food to eat – Steve’s story of perseverance

“We were in a no-win situation; we were going bankrupt. Now, everyone gets quite a good outcome out of this.”

When Steve was referred to Way Forward by NAB for financial assistance, he describes himself as being in “a really bad place.”

He was in a big accident a few years ago where he broke his neck. He was out of work for two years. This is when some of the financial problems began.

“I didn’t have money to go look for professional help, without you guys, we would have starring down bankruptcy. I had some pretty dark days and pretty bad thoughts.”

“We were at that stage where we were borrowing food off friends or eating at friends’ places to survive.”

Steve was the sole breadwinner of his family. His partner was injured. He felt a huge amount of pressure to provide when they were already in too much debt, which could not be paid off.

Way Forward negotiated with the banks on Steve’s behalf to have the debts and interest decreased. The debts were consolidated so that payments regularly were withdrawn from one account.

“We feel like we are doing the right thing rather than going bankrupt where everybody loses out. We feel like this is a good, honest way to get out the situation we were in.”

Steve was stressed from the constant phone calls from the banks. He was receiving up to 3 calls per hour from the banks, sometimes on the weekends.

After Way Forward started managing the relationship with the creditors and banks, the phone calls stopped almost immediately.

“It was huge relief.”

Way Forward’s Client Service’s Manager Melanie worked with Steve to organise a realistic budget.

“We were trying to cut ourselves to an absolute minimum and we would have gotten ourselves into trouble again.”

Steve’s initial reaction to Way Forward’s funding arrangement has changed over time.

“When I found out that the major banks were funding Way Forward, I was skeptical that you would be on our side. But you genuinely seemed to be on both sides. You want the best for the people who are providing for you guys, but you also want the best outcome for the people that you help.

We were in a no-win situation, the banks would have gotten very little out of it, we were going bankrupt. Everyone gets quite a good outcome out of this.”

If you’d like to know more about how Way Forward can help you: 

Enquire here or call us on 1300 451 343

Use our free budget planner or repayment calculator.

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

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