Way Forward welcomes Latitude as its latest member

Way Forward is pleased to welcome Latitude as its newest member, forging its commitment to customers who need extra support in managing their debts across multiple lenders.

Through its membership, Latitude has demonstrated support for its customers who need comprehensive solutions to address their financial hardship.

Way Forward CEO David Berry said: “Thank you to Latitude for taking the step of becoming a member of Way Forward, which will mean that people who bank with Latitude and require hardship support, can get out of debt faster.”

“Working alongside our members, we hope to continue to build effective partnerships with creditors to help us with our goal of putting clients first. Without our members, Way Forward would not exist.”

“Our efforts working alongside lenders assisting the people we support become debt free has been bolstered with the membership of Latitude.”

“The last 12 months have been particularly challenging considering impacts to household income and economic uncertainty as a result of the COVID-19 pandemic. However, Way Forward has continued to work hard to negotiate repayment plans with creditors to ensure the people we support are on their way to becoming debt free.”

Tracy Glen, Head of Customer Assist and Fraud Operations at Latitude said, “This is an important part of our commitment to be a safe, trusted and responsible lender.  Our partnership with Way Forward means that we will support customers in financial difficulty by referring them to a partner who can provide immediate and tailored assistance to support repayments to their creditors, without deducting fees for their service. Customers will be supported by one organisation to establish affordable repayment arrangements

Way Forward’s unique service offers support from our hardship advocates who negotiate with creditors on behalf of people who are struggling to pay multiple debts.