Group Customer Advocate, Westpac
Adrian was appointed the inaugural Customer Advocate for the Westpac Group in November 2016. Adrian represents customers and is independent of Westpac Group’s business units. Adrian recommends changes to policies and procedures to ensure the best outcomes for customers and provides advice and guidance to our complaints team on how best to resolve a customer complaint. Prior to joining the Westpac Group Adrian was a lawyer for more than 30 years, most recently as a partner at international law firm, Norton Rose Fulbright, where he held various roles including Global Chairman.