Statement from Way Forward re Cyber Incident

We have become aware of a cyber incident relating to an external provider we use for our customer management platform.

The external provider’s investigation is ongoing, and we are working to understand the nature of the incident and any impact on information held on our customer management platform.  As a precaution, we have notified our clients of the incident and provided guidance on staying alert to unexpected communications.

As payment arrangements are initiated and managed through the affected system, this function is currently unavailable. This means we are temporarily unable to process our clients’ usual payments.

If you are an active client or creditor of Way Forward, please refer to the email communication you have received regarding how we are managing client payments until usual arrangements can resume.

We sincerely apologise for any concern this incident has caused. If you have any questions or would like further information, please contact us on 1300 045 502 or assist@wayforward.org.au.