For clients
If you’re considering becoming a Way Forward client or are already working with us, the information below explains what to expect.
You’ll find details about the different forms you may be asked to complete, as well as an explanation of how we use open banking to securely collect financial information.
Our goal is to make the process as clear and straightforward as possible while ensuring we have the information needed to assess whether a repayment plan is suitable.
Using our client portal
Most people now use our secure client portal to interact with Way Forward. The portal allows you to provide information and complete key steps in the process in one place.
Through the portal you can:
- confirm your budget and debs
- upload documents such as payslips or other financial information
- complete identity verification
- securely share financial data using open banking
- track progress of the negotiations with creditors.
Using the portal can make the process faster and reduce the amount of paperwork required.
If you prefer not to use the portal, our team can also work with you by phone or email.
If you become a Way Forward client, you will also be able to access the client portal to track progress of your payment plan.
Documents and information we will ask you to provide
Don’t worry if you don’t have everything ready straight away. Our team will guide you through the process and explain exactly what information is needed.
To assess whether a Way Forward repayment plan may be suitable we need to understand your financial situation.
This means asking for information about your income, living expenses and debts. In many cases, much of this information can be confirmed through our secure client portal.
We will usually ask you to provide:
- recent payslips or proof of income
- details of any government benefits
- information about your regular living expenses
- statements or details about your debts
- identification documents to confirm your identity.
You can upload these documents quickly and efficiently through our online client portal.
In some cases, you may also choose to share financial information through open banking, which allows us to securely access certain banking data with your consent. Read more about how we use open banking.
If you choose not to use open banking, we will ask you to provide us with 90 days of bank statements for your transaction account.
Providing this information helps us ensure that any repayment plan is based on a realistic household budget and is manageable over time.
Our team will guide you through this process and explain exactly what information is needed at each step.
