Complaints and Disputes
Step One: We resolve the matter with you directly
We are committed to providing a high-quality service, but if you do not think we have done this, please contact our Internal Dispute Resolution Team:
Email: assist@wayforward.org.au
Phone: 1300 045 502
Mail:
Way Forward
Internal Dispute Resolution Team
Level 8, 350 Collins St
Melbourne VIC 3000
Step Two: If we are unable to resolve the matter with you directly
If we are unable to resolve the matter with you directly, please contact our external dispute resolution scheme; Australian Financial Complaints Authority (AFCA):
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
