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Christmas money tips: 10 ways to save money, avoid debt and reduce financial stress

Christmas and the summer holidays are a time to relax, reconnect with family and friends and enjoy a well-earned break. But the festive season can also bring financial pressure. Gifts, food, travel, entertainment and school holiday expenses can quickly add up, particularly when household budgets are already under strain.

The good news is that enjoying Christmas and the summer holidays doesn’t have to mean spending more. With some simple planning and a few changes to the way you approach Christmas spending, you can enjoy the festive season without starting the new year with a debt hangover.

10 simple Christmas money tips to help you spend less

  1. Set a realistic Christmas budget
    Work out what you can genuinely afford to spend and divide your budget between gifts, food, travel, entertainment and other expenses. Keep your spending list handy and check it before making purchases. A budget based on what you actually have, rather than what you hope to have, can help prevent overspending.
  2. Rethink Christmas gifts
    You don’t need to spend a lot to show someone you care. Consider a Secret Santa, set a spending limit or agree to give fewer gifts. Time together can be far more valuable than an expensive present.
  3. Plan your Christmas holiday food shopping
    Make a shopping list, check your pantry and fridge first, and avoid panic buying. Buying seasonal produce and smaller quantities can reduce costs and food waste, particularly if you regularly end up with large amounts of leftovers.
  4. Avoid borrowing for Christmas
    Where possible, use savings rather than credit cards or Buy Now Pay Later (BNPL) to fund Christmas spending. BNPL and other forms of credit are still borrowing, and repayments in the new year can place additional pressure on an already tight household budget.
  5. Create inexpensive Christmas traditions
    Christmas movies at home, board games, baking, craft activities, a family picnic or a visit to see Christmas lights can create great memories without a large price tag.
  6. Look for free local activities
    Check your local council website for free or low-cost events, including concerts, festivals, workshops and family activities.
  7. Make the most of summer
    Australia offers plenty of affordable ways to enjoy the holidays. Head to the beach, explore a walking track or bike rides, visit a free museum or gallery, take public transport somewhere new or discover a local park or national attraction.
  8. Take your own food and drinks
    Packing lunch, snacks and drinks for a day out can save considerably compared with buying food along the way. A simple picnic at the beach can be both inexpensive and memorable.
  9. Plan for the financial year ahead
    Once Christmas is over, review what you spent and create an annual household budget. Remember to allow for larger, less frequent expenses such as car registration, insurance, school costs and bills.
  10. Start saving for next Christmas
    Putting aside a small amount regularly throughout the year can make next Christmas easier to manage and reduce the temptation to rely on credit.

If you’re struggling with debt or money problems

If Christmas spending has added to existing financial stress, or you’re worried about how you will manage your debts and bills, you don’t have to work it out alone.

Way Forward provides free debt help and support for people experiencing ongoing financial hardship.  We can help you understand your financial situation and explore practical options for managing your debts.

Visit the Way Forward website, use the free online budget planner or watch the short 2- and 3 minute explainer videos to learn more about how we help people to get back in control of their finances.

Getting help with debt in Australia doesn’t have to be complicated. Taking the first step can help you move towards greater financial wellbeing and start the new year with a clearer plan and less financial stress.

6 steps to manage your finances better and get out of debt

Managing money can feel difficult, particularly when you’re dealing with debt, rising living costs or unexpected expenses. The good news is that small, practical changes can make a real difference. Having a clear plan for your money can help you reduce financial stress, manage debt and feel more in control of your finances.

Here are six simple steps to help you manage your money better and work towards getting out of debt.

1. Create a realistic budget

Start by understanding exactly how much money is coming in and where it is going. List your regular expenses, including rent or mortgage, groceries, bills, transport, insurance, subscriptions, entertainment and debt repayments.

Be honest about your actual spending, rather than what you think you should be spending. Separate needs from wants and prioritise essential expenses first.  A budget doesn’t have to be complicated. Our free budget planner can help you get started.

2. Take control of your spending

Small expenses can quickly add up. Review your spending and look for areas where you could cut back, particularly on non-essential purchases.

Avoid being tempted by upgrades, sales or impulse purchases. Spending according to your budget can help you avoid taking on more debt.

It can also help to set up separate accounts for regular bills, everyday spending and savings, with automatic transfers after payday.

3. Make a plan to reduce your debt

If you have loans, credit cards or Buy Now, Pay Later (BNPL) accounts, understand how much you owe, what your repayments are and what interest or fees you are paying.

Where possible, avoid using credit to pay for everyday expenses or taking on new debt to repay existing debt. Credit cards and short-term lending can become expensive when balances are not paid off.

A clear debt repayment plan can help you focus on reducing what you owe while keeping essential expenses covered.

4. Build savings for unexpected expenses

Even small amounts of savings can provide an important financial buffer. Unexpected car repairs, medical expenses, household bills or other costs can quickly put pressure on a household budget.  Consider setting up an automatic transfer to a separate savings or emergency fund each payday. You may be surprised how quickly small, regular amounts build up.

Remember, every little saving helps.

5. Protect yourself and review your finances regularly

Scams, rising costs and unexpected changes in circumstances can all affect your financial wellbeing. Be cautious about unsolicited offers, unusual payment requests and opportunities that seem too good to be true. Scamwatch provides useful information about common scams and how to protect yourself.  It’s also worth reviewing your budget regularly. Think about what worked, where you struggled and what you could change. Your budget should reflect your circumstances as they change.

6. Ask for help if debt becomes difficult to manage

If your income is no longer covering your essential expenses and debt repayments, don’t wait until the situation becomes overwhelming. Free debt help and financial counselling are available in Australia.

Contact your bank or lender to discuss your situation and ask whether financial hardship assistance may be available. You can also speak with a financial counsellor about your options.

There is no shame in asking for help. Getting support early can make it easier to understand your options, manage financial stress and develop a plan to move forward.  Managing your finances is not about getting everything right overnight.

Small, consistent changes to your everyday spending, saving and debt repayments can make a meaningful difference over time. Every little saving helps, and putting these simple steps into practice regularly can help reduce financial pressure and put you on a stronger financial footing.

The emotional toll of debt: Finding financial peace

As well as the financial challenges it presents, problem debt can take a serious toll on your mental health. If you’re struggling with debt, you may be experiencing feelings of anxiety, stress and depression. Perhaps you’re suffering through sleepless nights, or you feel constantly on edge and unable to relax?

Why debt can be so damaging to mental health

There are a number of reasons why debt can be so damaging to mental health. When you’re facing mounting bills and receiving letters of demand, it’s easy to feel like you’ll never be able to dig yourself out of the hole.

Debt can also make it difficult to enjoy life. When you’re constantly worrying about money, it’s hard to relax and have fun. You may feel guilty about spending money on non-essentials, or you may avoid social situations because you’re embarrassed about your financial situation.

Additionally, debt can put a strain on relationships. If you’re arguing with your partner about money, or if you’re constantly stressed and irritable, it can be hard to maintain healthy and happy relationships.

Problem debt can quickly trap you in a vicious cycle and leave you feeling overwhelmed and isolated. But, there’s good news: it is possible to break free from both the financial and emotional chains of debt, and to find peace. We know, because at Way Forward we see our clients go on this journey every day.

Practical strategies for managing the emotional toll of debt

So what can you do to manage the emotional toll of debt? Here are a few ideas you can put into practice today:

  1. Seek professional help: If you’re struggling with mental health issues related to debt, it’s important to seek professional help. A counsellor or psychologist can help you develop coping strategies and provide a safe space to talk about your feelings.
  2. Look to the future: Instead of focusing on regret, try to reframe your thoughts and remind yourself that debt is a temporary situation, and that you have the power to change your financial future.
  3. Create a budget: One of the best ways to take control of your finances is to create a budget. By tracking your expenses and identifying areas where you can cut back, you can start to make real progress towards paying off your debts. Use our free budgeting tool to get started.
  4. Prioritise self-care: It’s important to take care of yourself, both physically and emotionally. Make time for activities that bring you joy, keep you healthy and help you relax, such as exercise, meditation or reading. Self-care activities aren’t going provide a quick fix, but they can help you maintain the energy and confidence you need to keep walking in the direction of financial freedom.
  5. Connect with others: Having honest conversations with friends, family or a support group can be incredibly helpful. There’s power in human connection and you might be surprised to find that you’re not alone in your struggles.

Finding the way forward

If you’re struggling with debt and feeling overwhelmed, it’s important to remember that there is hope. With the right strategies and support, you can overcome the emotional toll of debt and find financial peace.

One of the most important things for your wellbeing is to take action. Whether it’s seeking professional help, creating a budget or connecting with others, taking steps towards financial wellness can help you feel more in control and less stressed. Inaction simply means that the same stresses will be waiting for you tomorrow.

Remember, too, that life is about more than just money. While it’s important to take care of your finances, it’s equally important to prioritise your happiness and wellbeing. It’s possible to enjoy a good life while also repaying your creditors.

If you need help managing your debts, get in touch with our friendly team of financial hardship advocates. We are here to provide you with the resources and support you need to break free from the emotional and financial chains of debt and start building a brighter financial future. You don’t have to do this alone.

The spending habits that are bad for your budget

It’s one thing to set a budget, but quite another to stick to it. However, at Way Forward we know from experience that sticking to a budget is one of the most important keys to financial wellbeing. Our clients tell us what a relief it is to have a workable budget that helps them pay off their debts while also meeting their current needs.

We’ve noticed three key spending habits that can wreak havoc on personal budgets. Read on to learn how you can avoid falling into some of these traps.

Ignoring the real cost: Tap and go is a convenient payment method, but it distorts our sense of the true cost of goods and services. This disconnection from reality is magnified when we use our phones to make payments, and it becomes easy to forget that we are actually spending money every time we tap and go. If you find yourself trying to justify your spending, hiding receipts, or making a large number of purchases in one shopping trip, it’s worth thinking about whether ignoring the real cost of goods is pushing you towards financial difficulty.

Using tomorrow’s money: With the rise of buy now, pay later (BNPL) and wage advance products, as well as easy access to credit, it has become very tempting to use tomorrow’s money before you even have it. However, this spending habit can quickly lead to becoming trapped in the debt cycle; if you’re regularly using BNPL or wage advance products to pay for essentials like food, medicine, housing or electricity, it’s important to reach out for help before things get worse. In June 2023, there were 200,000 more credit card accounts than there were 12 months prior, which suggests to us that this is a very common problem.

Buying for the sake of it: Impulse purchases provide a momentary high but often lead to regret, and are rarely for goods and services that we actually need. Try to determine the reasons behind your impulse buying – perhaps you’re bored, in need of some social connection, or you’re shopping for entertainment. Way Forward client Sue developed unhealthy online shopping habits during COVID lockdowns: “I knew that it was getting out of control when my repayments were more than I could afford. I talked to a counsellor and realised that my online shopping was an addiction. I didn’t necessarily need the stuff that I was buying”. If this sounds like you, know that help is available and you’re not alone.

Building better money habits

We’ve seen time and time again that these habits work. Our client Brian built better money habits and reached his goal of being debt free: “I’ve learned discipline: distinguishing wants from needs and using cash for essential purchases”. At Way Forward, nothing makes us happier than seeing a client move into the future without the burden of debt.

Instead of being stuck in habits that are bad for your budget, focus on developing new money habits that will lead you towards financial wellbeing. Here are five steps you can take towards more intentional spending and a healthier savings balance.

  1. SAVE: Make sure you have the money before you make the purchase. Create categories in your budget so that you’re saving for expenses like gifts, entertainment, and clothing throughout the year. But don’t stop there – look at how much you’re spending on each gift and consider inexpensive and creative options that prioritise spending time together, creating memories or appreciating the simple things in life.
  2. STYMIE: Create some friction in your financial routines and make spending money harder. That might mean removing payment options from your phone or web browser, or putting savings into a bank account that you can’t access when out and about. Some people even put stickers on their credit cards to remind them of their financial priorities at the point of purchase.
  3. SLEEP ON IT: Let your purchases spend 24 hours in the shopping cart before you hit “confirm purchase”. You’ll be surprised how often the initial excitement wears off and you no longer want what yesterday had seemed like such an essential purchase.
  4. SWITCH: Start using a debit card instead of a credit card so that you can only spend money you already have. This means you can’t accrue credit card debt (and frees you from the associated high interest rates) – you won’t miss the unpleasant surprise each month!
  5. STOP: It’s one thing to set a budget, but quite another to stick to it. However, at Way Forward we know from experience that sticking to a budget is one of the most important keys to financial wellbeing. Our clients tell us what a relief it is to have a workable budget that helps them pay off their debts while also meeting their current needs.

Feeling overwhelmed?

If you are experiencing financial difficulties, you’re not alone. Every day, the Way Forward team talks to people just like you who have found themselves struggling to repay debt.

Our clients are people who have experienced unexpected challenges like illness or addiction, unemployment, relationship breakdown or are financially overcommitted. Many remark that they never expected to find themselves in this situation, but they all share the same determination to become debt free.

We are here to help you find a way forward, and our services are free to clients. Let today be the day where you make a positive change – call us now to begin your journey towards financial freedom.

Tips for tax time: Practical ideas to make the most of your extra funds

Tips for tax time: Practical ideas to make the most of your extra funds

The end of the financial year is nearly upon us, and although some people may have a tax bill to pay, others will receive a refund.

If you’re receiving a refund, it’s worth planning ahead to make sure your money goes further and can be used in a way that makes sense for you. Considering that everyone has different needs, it’s worth assessing your priorities and taking a look at your long-term goals.

What should I do with my tax return?

Everyone’s circumstances are unique and there is no one-size-fits-all answer. The one rule that applies to anyone, however, is that planning ahead offers the best opportunity to ensure your money goes further on the things that are most important to you.

So, do you save, spend, pay off debt or get ahead on bills? This is the part that you need to work out! Below is a guide on how to assess what is the right choice for you.

Step 1. Prioritise spending based on your unique needs

Everyone’s financial situation is different, so prioritise your needs accordingly.

If you are struggling to make ends meet or put food on the table, it’s important to allocate funds towards essential expenses like groceries and utility bills. Then you can focus on managing debts, saving and preparing for future expenses.

Step 2. Put aside something for yourself

While using extra cash to help with expenses like bills and debt repayments is important, it’s worth putting aside some money for a little celebration to mark getting through another year.

This doesn’t need to be much – it could be a $50 outlay for a takeaway dinner or catching a movie.

Step 3. Allocate funds intentionally

If you do receive a tax return this year, there are various options for how to spend the money. It’s essential to be deliberate and make informed choices. After setting aside a small amount for a well-deserved celebration, consider the following possibilities:

  1. Save your money: Deposit a portion of your tax return into a savings account. To avoid impulsive spending, consider putting restrictions on your account, or opening a special account that requires joint signatories, has a short-term block that restricts withdrawals or is completely separate to your regular banking activities.
  2. Repay your debts: If you have outstanding debts, consider allocating a portion of the tax return towards paying them off. This can help reduce interest charges and improve your financial wellbeing.
  3. Pay bills or save for future bills: Consider using your tax return to settle overdue bills, such as electricity, gas or phone accounts. This will ensure you stay up-to-date with essential expenses and avoid potential penalties. Or, for those annual bills like car registration, putting aside money to anticipate this expense can save worrying about it when it arrives.
  4. Emergency buffer: Put aside a portion of the return as an emergency fund to manage unexpected expenses that may arise throughout the year. This can provide peace of mind and alleviate financial stress
  5. Plan for upcoming expenses: Consider setting aside funds for anticipated expenses in the near future, like school holidays and the extra costs these can incur or even early preparation for the Christmas season. By planning ahead, you can avoid last-minute financial strain.

Ideally, it’d be great to allocate funds to each of these categories, but if your tax return is small that may not be realistic. If that’s your situation, then you’ll need to make some careful decisions. You can reconsider the additional possibilities down the track when you have additional funds.

Be proactive

If you find yourself playing catch up during tax time, it’s essential to take proactive steps to get ahead. It’s never too late to change your situation. Assess your outstanding debts and prioritise based on interest rates or urgency. Create a budget to manage your income and expenses effectively. Consider seeking professional advice to explore debt management or repayment options. If your finding it hard to meet all your debt obligations, get in touch to see if we can help you.

Look to the longer term

Tax time can serve as a reminder to review your overall financial wellbeing. Take this opportunity to evaluate your spending habits, savings goals and investment plans. If you’re struggling, it’s important to reach out and talk to someone you trust.

By allocating funds wisely, managing debts effectively and preparing for upcoming expenses, you can maximise the stretch of your tax return and minimise stress. Remember to:

  • prioritise based on your needs
  • put aside a little for you
  • make deliberate choices
  • be proactive
  • develop a long-term financial plan

With careful planning and proactive steps, tax time can become an opportunity to get a better handle on your finances.

How to sort your finances to combat rising living costs

How to sort your finances to combat rising living costs

Australian wallets and bank balances are being hit from all angles.

The pandemic alongside natural disasters across Australia continue to challenge us, with many people who were previously coping being pushed into financial difficulty and those who were already struggling finding it even harder to stay on top of their expenses.

News headlines tell a story of mounting credit card debt, people are turning to BNPL to pay for essentials like food or petrol. Inflation is growing, wages lagging and many feel the pinch or are falling into financial hardship.

But there are simple steps anyone can take to futureproof their bank balance.

Our team of Financial Hardship Advocates support hundreds of Australians every week who are experiencing hardship. Our advocates not only help rebuild financial confidence and stamina but also, specialise in building detailed household budgets for each client to follow.

Hence, they have many budgeting tips up their sleeves, which we wanted to share to help people get through this financially stressful time.

Here are our top 20 money tips to protect your budget.

1. Talk about money.

Discussing money and debt should not be taboo. Whilst it may feel embarrassing or difficult to talk about your finances, it is the first step to collectively solving some of the challenges you might be facing.

This doesn’t mean you have to chat through the ins and outs of your bank balances, debts and financial aspirations every day. Rather, it means building a habit around open, honest conversations around money will help you to pay attention to this aspect of your life and raise issues with the right people when you need help, advice or just someone who’ll listen.

If you’re losing sleep over money, discussing your situation is the first step to finding the support you need. There is no reason to struggle in silence as help is out there.

Talk to someone, be it your partner, family, friends or a lender or service provider.

2. Budget is your financial shield.

Preparing a household budget can sound challenging but it’s the best way to know in detail how much money you have coming in and where your money is going.

The more detail, the better. Adding accurate data or close estimates of how much you spend on things like haircuts or car maintenance will allow you to have a complete overview of your household spend – even for expenses you might not think too closely about but still pay for.

Many online budgeting tools are available, like our free interactive budget planner, that do most of the heavy lifting for you.

A word of caution though: a budget is merely a tool that helps you understand at a point in time what you could do with your finances. A lot of people prepare budgets but don’t use them afterwards. That’s fine, the objective of working out a budget is to help set some rules or boundaries on how much you need to allocate for expenses like the weekly grocery shop, how much you need for regular bills and importantly, how much to save or spend on enjoying your life.

3. Your income should cover your expenses.

Many clients come to Way Forward after landing in financial trouble for a seemingly simple reason: they’ve spent more money than they earn, sometimes without realising.

This is where a household budget is helpful, as it gives you a clear idea of how much money you have left after you’ve paid for the essentials.

If your personal circumstances have recently changed and your income decreased, ask for assistance before things escalate. Whilst you may be able to manage income changes in the short-term by using savings or more credit, the situation can quickly deteriorate.

You can also go through your budget to see where you could cut back – monthly subscriptions, take away meals and entertainment may be good places to start.

4. Revisit your budget.

Life situations change constantly, which will impact your household budget. It’s a good idea to revisit and adjust your household budget regularly, be it monthly, twice a year or once a year. The cadence depends on how much your financial situation is likely to change over time or if there have been big rises to regular expenses like petrol.

You can download our Budget Planning Excel Spreadsheet if you want to save a copy of your household budget and keep updating it when needed.

5. Consider family finances everyone’s business.

If you have dependants or share finances with a partner, ensure everyone is clear on roles and responsibilities. Open discussion about money helps to avoid any surprises along the way. For couples, we recently outlined tips how to handle money with a partner in our blog.

As a parent, consider how much detail to share with your children about family finances. Discussions about money are part of financial education and parenting so don’t be afraid to bring up the topic when needed.

6. Set up a bills account.

We all have expenses that can take us by surprise, for example car registration or electricity and gas. To combat this, figure out your big bills and save towards them ahead of time using automated transfers to a separate bills account.

You can then access funds from your bills account when big expenses land. This will help you avoid using credit – and protect you from financial hardship in the long-term.

7. Don’t touch your savings.

If you find yourself regularly dipping into your savings, consider opening a savings account with another bank so you’re less likely to touch the funds.

Setting up a savings account with automated transfers on payday is another great way to save money, hassle free.

8. Pay attention to your credit scores and reports.

Credit scores and reports are important because they can determine the availability and terms of credit you can access.

Everyone has the right to one free credit report per year from each credit reporting body (there are three in Australia). Credit reports include comprehensive information that credit providers assess when you apply for a loan, or other forms of credit, so it is important to check each report for any errors.

Read more on credit scores and credit reports on our website.

9. Pay attention to rising prices.

Lately we are seeing increasing prices of everyday items like food and petrol. As some prices are going up significantly, pay close attention to how much this is impacting how you allocate your regular spending boundaries.

For example, if your groceries spend is increasing and your household income is staying the same, the money needs to come from somewhere. Make conscious decisions on where adjustments need to be made to meet these changes.

10. Pay off credit cards.

Credit cards can put a strain on personal finances quickly, as most credit cards attract high interest rates of up to 20%.

For context, most clients who land at Way Forward have credit cards that have crept up and eventually become unmanageable, as they can’t reduce the debt with such high interest rates.

Approximately 60% of the client debt we manage is credit card debt and clients come to Way Forward with around 5 unsecured debts (3/5 being credit cards). Without intervention, growing credit card debt increases people’s likelihood of falling into financial hardship. This is why it’s best to get on top of your credit card debt sooner rather than later.

See more on our debt info page on credit cards.

11. Avoid using credit to pay credit.

Taking on more credit to pay for credit can quickly land you in financial hardship. As most of the short-term credit options have surprisingly big interest rates, you can easily get in trouble maxing your credit limits or picking up more credit to pay the bills.

12. Set financial goals.

It will be easier to stick to a budget or a savings plan if you have long-term goals in mind. Setting clear goals keeps most people on track and makes the whole process feel more enjoyable.

It’s about flipping to a positive mindset instead of dwelling on the negatives.

13. Embrace money savvy fun.

Being smart about your finances doesn’t mean you need to stop enjoying life. For example, holidays don’t need to break the bank. Australia is blessed with countless options to enjoy our time at little to no cost – from museums to galleries, festivals, parks, beaches and so on.

Set a realistic budget for your next holiday and try to stick to it. It also means you might afford more trips in a year if you’re being smart about your holiday budget.

Same goes for shopping, clothes, entertainment, eating out and so forth. Once you start exploring affordable options, you’ll realise there are plenty of ways to enjoy life to the full, without overspending or using credit.

14. Patience pays off, always.

Often people might buy a big item like a new TV, laptop or a holiday using credit. The better, safer way is to plan for big purchases and once you can afford it, buy it.

Buying a costly item like a new laptop on credit might seem a great idea in the moment but might leave you financially vulnerable or be more costly than you initially thought due to the high interest rates. You could also still be paying that item off long after it’s been purchased and then replaced.

Before taking on debt, ask yourself how long it will take you to pay off the purchase and how much will you eventually pay with the interest rates or other payment terms. Is it worth it?

15. Explore discounts with lenders and service providers.

Contacting your lenders and service providers to negotiate a better deal is a guaranteed trick to save money. This includes your gas, electricity, Internet, mobile phone bill as well any insurance policy.

If your provider won’t offer a better deal, do your research to establish if a competitor might.

16. Be curious, search for answers

Money, credit and debt can be complicated and nobody expects you to have all the answers.

But do your research before making financial decisions like a mortgage or investment. Sign up for a course or read widely about relevant topics but ensure you check the source.

There are many entities with vested interests when it comes to money. So make sure you know where the advice is coming from and whether to trust it. We recommend Australian government sources (like MoneySmart) and ABC Money for impartial advice, news and education around finances.

17. Budget for the long-term.

Many people have a short-term view when it comes to their finances and live paycheck to paycheck. This can leave them vulnerable to financial hardship when unexpected items pop up.

For example, if you get paid monthly, you might budget for the month ahead but forget to consider the big bills that come through less frequently. This is when you might be hit with an ‘unexpected expense’ as you didn’t save up for the expense before it was due.

This is where the Way Forward budget planner comes handy as it encourages you to take a longer-term view to money and understand the monthly/bi-weekly cost to an infrequent expense.

18. Speak to the provider when you can’t pay a bill.

Most lenders and service providers have hardship teams and options to offer their customers unable to pay. Speak to your provider immediately when you’re struggling – tackling the issue early on will also limit impacts to your credit rating.

19. Watch out for scams.

Investment scams have been on the rise in recent years and usually involve promises of big payouts, quick money or guaranteed returns. ScamWatch recommends to ‘always be suspicious of any investment opportunities that promise a high return with little or no risk – if it seems too good to be true, it probably is – and is highly likely to be a scam’.

Another scam to watch out for money recovery scams targetting people who have already lost funds to a scam and promise help to recover losses after paying a fee in advance.

Up-to-date information is available at ScamWatch, a service provided by the Australian Government.

20. Ask for help early.

One of the biggest one regrets our clients have is not asking for help earlier. Many tell us they lived through months of sleepless nights and added credit on top of credit to stay afloat before finally asking for help.

If you’re struggling with finances, be it paying for bills or your debt repayments, the best thing to do is to ask for support sooner rather than later.

Talk to your friends and family or contact service providers to explain your situation and see what help they can offer. You can also speak to a Financial Counsellor for advice or seek help from an organisation like Way Forward to get out of debt faster.

There is no reason to struggle alone as help is out there.

Way Forward helps clients in three simple steps:

Step 1: We evaluate your circumstance and financial situation.

Step 2: We take over negotiations with creditors and act your behalf.

Step 3: We put together a manageable repayment plan and budget. You make one reoccurring payment to us that we then distribute to all creditors, 100% of which goes towards reducing the debt.

If you’re stuck, get help. Pick up the phone and ask for support. Find out if we can help you.

Use our free budget planner or debt repayment calculator.

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

Credit Scores and Credit Reports

A guide on understanding your credit report and your credit score

By Mike Laing, Chief Executive of the Australian Retail Credit Association

Credit scoring is like going to the doctor for a health check-up. They might check your blood pressure, heart rate, take a few tests and then provide you with a result.

Providers like banks, credit unions and finance companies might look at your credit score, but they will also look at whether you can afford to repay the loan by considering your current income and expenses, including existing loan repayments.

If the credit provider does not think that you can afford to pay the loan back, they will not approve you even if your credit score is high. So, focus on your credit report.

Credit Report Credit score
  • A credit report is a detailed record of your credit information
  • A credit report has detailed information about your credit accounts including your repayment history
  • Your credit report measures your credit health. It has details of your loans and whether your payments are up to date.
  • When you apply for credit or a loan, a lender may look at your credit report to understand your debt commitments and gain insights into your credit health.

 

  • A credit score is just a number, calculated by the credit reporting bodies, which is largely based on the information in your credit report
  • A credit score is a high-level indication of your credit health, based on the credit reporting bodies interpretation of the information in your credit report
  • Your credit score is a summary of your credit report in one number.
  • It usually goes from 1 – 1000 or 1-1200, and it is derived from the information on your credit report at one point in time
  • It is like your pulse – just an indicator of your overall physical health. Your pulse goes up and down depending on what you are doing – and so will your credit scores.

What is a credit score and how is it calculated?

Each credit reporting body will use their own method to calculate the credit score that you can obtain through a credit score website (e.g., GetCreditScore, CreditSavvy etc). Each will use personal and financial information about you that is stored in your credit report to determine your credit score, but as each credit reporting body may hold different information – sometimes more or less – about you, each credit score site you access may give you a different score. It is important to remember that the score you receive from any scoring website or lender is only an indication of how that credit provider will view your credit health.

Your credit score depends on some things that you can control:

  • Your current loans
  • The lenders you have used
  • Whether you paid back those debts on time
  • Whether you defaulted on any bills or repayments, meaning you have not paid by the agreed date and/or to the agreed amount (time and dollar value limits apply)
  • Whether you have had multiple applications for credit within a short period (you will see an enquiry section in your credit report) e.g., applying for lots of loans or credit cards, especially for high-risk credit, are negative indicators when viewed by a credit provider
  • Whether you have been bankrupt, or had to negotiate an agreement to change how you repay a debt through legal channels

Importantly, your score does not just depend on what information the credit reporting body has about you, but also on how that body has interpreted this information. This means, two credit reporting bodies may have exactly the same information about you, but one may conclude that you are more likely to pay back your debt (i.e., have a higher score) and one body may interpret this information to mean that you are less likely to pay back your debt (i.e., have a lower score).

What does a good credit score look like?

There is not a single standardised credit score range in Australia. Equifax, which is a US based credit scoring agency, creates scores on a scale from 0 – 1200, whereas the other two credit reporting bodies Experian and Illion use a range of 0 – 1000.

Your credit score will change over time as your own credit behaviour changes e.g. if you apply for and/or take on more debt, or if your monthly repayment behaviour changes.

EXPERIAN EQUIFAX ILLION
In Australia, your Experian Score will be a number between 0 and 1000 In Australia, your Equifax Score will be a number between 0 and 1200 In Australia, your Illion Score will be a number between 0-1000
Below average (0-549) Below average to average (0-509) A low score: 1-299
Fair (550-624) Average (510-621) Room for improvement: 300-499
Good (625-699) Good (622-725) Good: 500-699
Very good (700-799) Very good (726-832)

 

Great: 700-799
Excellent (800-1000) Excellent (833-1200) Excellent: 800-1000

 

How long is information retained on your credit report?

Identity information including your name, date of birth, gender, driver’s licence, and address history is held for the life of the credit report. For other information on your credit report, here are some of the typical timeframes:

Two years

  • Repayment history information: Only banks, credit unions and other types of finance companies can report or access repayment history information. Phone, gas, and electricity providers are not able to report or access this information. If a payment is late, and beyond the 14 day ‘grace period’ where late payments are not recorded, this will become part of your record.
  • Consumer credit liability information, including details of your credit provider, and the terms of your credit agreement (type of credit account, the credit limit). The information is displayed for 2 years from the end of the consumer credit agreement.

Five years

  • Any credit enquiry
  • Overdue accounts listed as a payment default. If you subsequently pay off the default, your credit report will be updated to show this – but the default will stay onthe report for the 5 years.

What are the thresholds for reporting default information?

A credit provider can report your non-payment to the credit reporting body or bodies where a payment over $150 is at least 60 days late. This default will stay on your credit report for the next five years.

How can you get access to your credit report and a credit score?

Everyone has the right to one free credit report per year from each credit reporting body. In Australia, there are 3 main credit reporting bodies – Equifax, Experian & Illion. Credit reports include comprehensive information that credit providers see when you apply for a loan, or other forms of credit, so it is important to check each report for any errors.

Each credit reporting body may deal with different credit providers so the information they provide may vary. To access your free credit report from each of the credit reporting bodies, visit the following websites:

Australia’s three main credit reporting bodies work with a number of businesses that provide online credit scores. By going to each of these websites and filling in the required data, they’ll show you your credit score based on your credit report from the credit reporting body they’re affiliated with. The websites below give you access to your credit score for free but there are strings attached use your information to market products and services. If you are worried about how they will use your information, make sure you have a close read of the website’s privacy policy (which should also tell you how to opt-out of getting the marketing material if you do not want it).

To access your free credit score from each of the credit reporting bodies, visit the following websites:

The score that matters for your next credit application will depend on which credit reporting body the credit provider uses – or even if they use a credit score at all when assessing your application. But keeping an eye on your score from one or more of the websites can still be a great way to keep track of your credit health and how it is changing over time.

What can you do if you believe something is wrong on your credit report?

If you find information in your credit report that you believe is incorrect, contact your credit provider or the credit reporting body and dispute the information on your credit report.

If you are not satisfied with their explanation, tell them why and request it is corrected. You can speak to any credit provider or credit reporting body who holds your credit information (not just the organisation responsible for the incorrect information) to ask them to investigate it for you.

You should also consider whether you have documents or other information to prove the information is not accurate. To help ensure that your dispute is dealt with quickly by a credit provider or credit reporting body, it is always a good idea to provide them with the documents or information upfront that shows an error has been made. Provide it as early as possible, as it may be critical to having the correction made.

If you feel as though you cannot deal with the correction request on your own, make an appointment with a community legal centre or a financial counsellor who can help you through the process. Community legal centres and financial counsellors provide free advice and assistance.

Be aware of companies offering credit repair, as these companies often charge high fees for services that you can do yourself, for free.

If the information on your credit report turns out to be accurate, speak to your credit provider about what it means and how it may impact you. Also consider what you can do to manage your credit effectively in the future.

The credit provider or credit reporting body must respond to you within 30 days – unless you agree to extend that period. Once the matter has been investigated, you must be provided with a written response indicating whether a correction will be made (and if not, why not).

If you’re still unhappy, you can ask the credit provider or credit reporting body’s External Dispute Resolution (‘EDR’) service to look into it; these are independent bodies who look into complaints. There are different EDR service’s that investigate different complaints. If your complaint is directed to the incorrect service, they will refer you elsewhere. You can also contact the EDR service if you have not received an answer to your complaint within 30 days.

Finally, if you are not satisfied, you can complain to the Office of the Australian Information Commissioner – the independent government agency that is responsible for looking after credit reporting.

The impact of financial hardship on your credit report

You can find yourself in financial hardship when something happens to you that impacts your ability to make your loan repayments on time or puts you in a position of having to choose between making your loan repayments and being able to afford other important expenses (e.g., food, housing, electricity etc). Natural disasters are a good example of when this might happen, but other circumstances such as illness, job loss, or relationship breakdown might also lead to financial hardship being experienced.

If you are experiencing financial hardship and making repayments on loans is or will be a struggle, then, as soon as you are able, it’s wise to contact your credit provider and talk to them about your situation.

Lenders understand circumstances change and people struggle from time to time, and they can provide help. In fact, if you ask for help the law requires them to assess you for a ‘hardship variation’. Lenders also understand that everyone’s circumstances are different, so different types of help may be available e.g., the credit provider may agree to change your payment terms to give you more time to pay, or to reduce your regular repayments for a period.

Talking to your lender also makes sense because if you don’t and financial hardship means you stop making your repayments on time (or start paying less than the minimum repayment), that will start showing up in your credit report. That’s because under normal circumstances, missed loan repayments are recorded in consumers’ credit report as part of the 24-month record of repayment history information. Each month you miss a payment, the repayment history information will worsen.

If you do receive hardship assistance from your lender, how that assistance is reflected in your credit report will currently depend on the type of assistance and the lenders policy. However, most lenders who have been offering COVID-19 payment pauses or deferral to people needing assistance aren’t reporting those as missed payments. Most just simply stopped reporting repayment history during the period of assistance, while some reported repayment history information as being “up to date”.

It is important to note however, that no lender can report the specific reasons for you being in hardship on your credit report.

Because there is no standard approach as to how lenders report people receiving hardship assistance, the law has been changed, and so from 1 July 2022 a standard approach will come into effect. The changes will mean:

  • The repayment history information on your credit report will reflect what was agreed under the financial hardship arrangement. For example, if the lender agrees for you to temporarily make half your normal repayments, your credit report will show that the payment has been made if you meet that agreement.
  • The credit report will also put a ‘flag’ alongside your repayment history information that means that the repayment history is associated with a special arrangement – in the credit report this will be referred to as ‘financial hardship information’.

So now and into the future, if you are struggling it is better to talk to your lender and see what assistance can be provided, and doing so will reduce the chance of having missed repayments recorded on your credit report.

Receiving hardship assistance also doesn’t have to impact whether you can access credit in the future. If you were to apply for a new loan with a different lender, what’s in your credit report is only the start of the conversation. Lenders would obviously want to know if you had received assistance due to hardship. But before agreeing to lend, lenders will take your whole situation into consideration – not just whether you needed help with repayments because of hardship, but also things like what your income and expenses will be going forward.

Who is CreditSmart?

CreditSmart is an information website (www.creditsmart.org.au) created and supported by credit experts to help consumers understand how credit reporting operates in Australia. It aims to help consumers take control of their credit health and understand how recent credit reporting reforms affect them, by providing information about the system that is unbiased and fair. The CreditSmart website is owned by the Australian Retail Credit Association (ARCA), which is the peak body for organisations involved in the disclosure, exchange, and use of credit reporting data in Australia.

Further reading on what can impact your credit score, you can check out, the following articles: does applying for a credit card hurt my credit score and does pausing payments affect your credit score?

 

Mike is chief executive of the Australian Retail Credit Association since July 2017 and was the ARCA Board Chair from September 2012 – March 2019.

He is an experienced Director and senior executive with experience across Australia, New Zealand, the United Kingdom, and Ireland. Mike holds a Master of Commerce (Hons I), is a graduate member of the Australian Institute of Company Directors, and a member of the Chartered Institute of Arbitrators.

 

Best gift for Valentines

Best gift for Valentine’s Day? Get real about money with your partner

Knowing that money and finances can cause strain in a relationship, we wanted to share our top 5 tips how to better manage money as a couple – so you can minimise money stress and focus on what matters most in your relationship on Valentine’s Day and beyond.

1. Learn to have open conversations about money

The more open, honest and frequent conversations about money you have with your partner, the better.

This doesn’t mean you have to discuss the ins and outs of your bank balances, debts and financial aspirations every day. Rather, it means finding a format and cadence for discussion that feels fair and works for both parties. Although it can feel challenging, try to take as much emotion out of the conversation as possible to ensure you’re being constructive.

But with money being such a taboo, it can feel daunting to get started.

Here are a few conversation starters to inspire discussion about money with your partner:

  • What are your long and short-term financial goals?
  • How comfortable are you being open about money?
  • How do you feel we could better handle our finances as a couple?
  • How much debt do you currently have? How much debt are you willing to take?
  • How do you feel about financial risk? How could we safeguard ourselves financially?
  • What would happen if one of our financial situations changed?

If you’re having trouble getting started, suggest watching a finance documentary or listening to a podcast together, which might spark ideas and conversation. There are many to choose from on most streaming services.

As with anything, the more you do it, the easier it’ll become. Start small and build from that.

2. Create a household budget that works for both

Being across your household budget is an important part of staying on top of your finances and this goes for everyone.

If you’re in a relationship, consider the best way to create and maintain a household budget, be clear on roles and responsibilities and how much you are willing to share.

It’s completely fine not to combine your finances as long as you’ve talked it through and agreed how to divide mutual expenses and who is responsible for which bills. Many couples who’ve been together for years continue to keep their finances separate.

If you choose to combine your finances, one way to do this is to come together at a time where there are no distractions to review bank statements and bills to complete a budget. Many free online budget planners and apps are available or you could fill in an Excel spreadsheet like this one Way Forward uses with our clients.

When going through the budget, break down costs to weekly/fortnightly/monthly and set up direct payments for bills. This is also a great time to discuss current financial commitments. Can the other person afford to contribute equally? How would you feel if they couldn’t? Make sure your partner understands what she/he is responsible for and what you’ll take on.

Review the budget yearly or when there is a significant change to your situation – for example a job change or a new baby.

As a couple, co-creating a budget gives a detailed view of where your money is going and how much you both have left so you can understand your situation and make informed decisions about money together.

Even if you opt for separate bank balances, we still recommend both of you create a household budget, so you know where your money is going.

3. The art of compromise

We all come from different cultural and family backgrounds and have learnt different approaches to handling money, credit and debt. Hence, there will never be one correct way to combining finances with your significant other. This means you will most likely have to compromise – but the real trick is knowing how much.

There is no clear-cut way to tell if you’ve traded off too much when it comes to your finances but it might be worth asking:

  • Do I feel heard in our conversations about money?
  • Do our combined finances feel fair?
  • Do I feel I can raise issues with my partner and she/he is open to change?

If the answer is no, it might be time to find a constructive way to address the matter. As with any financial problem, the longer you wait, the bigger the problem becomes, so try finding ways to address any imbalances as they arise.

4. See the warning signs of financial abuse

At Way Forward, we support hundreds of Australians in financial hardship and unfortunately, many of our clients have experienced financial coercion or even abuse. When you’re in the thick of it, it can be hard to recognise the signs.

Let’s begin with the definition. According to the Government’s financial guidance website MoneySmart:

“Financial abuse is when someone takes away your access to money, manipulates your financial decisions, or uses your money without consent … Financial abuse is a type of family violence. It often happens alongside other types of violence, such as physical or emotional abuse. It can leave you feeling vulnerable, isolated, depressed and anxious. It can also take away your independence.”

If you’re uncertain whether you’re a victim of financial abuse, ask yourself:

  • Do I feel in control of my own finances?
  • Do I need to ask for permission to spend money?
  • Do I have access to my own earnings or bank account?
  • Do I feel I can have an open, honest conversation about money with my partner or does the idea leave me nervous or even afraid?
  • Do I feel my partner might be withholding financial information or even lying to me about money?

If you or someone you know might be experiencing financial abuse, ask for help. MoneySmart offers a helpful list of available community support services.

5. Read the fine print and seek independent advice

Building a life together means you are also building a financial life together. This will involve complex financial decisions and legal agreements, which should be carefully considered at all times. Regardless of the situation, always read through and fully understand documents you are signing, as they could have long-term legal and financial implications. You should never feel rushed to sign documents or make financial decisions. Seek independent financial advice from a lawyer or a professional advisor to minimise any risk.

Making big financial commitments together, for example applying for a mortgage or buying a new car, can be an exciting time as you build a life together as a couple. But it is worth playing devil’s advocate in these situations and asking… what if?

What if our financial situation changes and we can no longer make the repayments? What if one of us changes their mind down the track? Can we afford this commitment if we have a child together? Is this a long-term financial agreement or something else?

Have an open, honest conversation and evaluate all implications before making a decision. This way you’re both on the same page from the start and you can trust you’ve made the right choice for everyone, for the long haul.

Find your way forward, together

Each couple’s finances are as uniquely different as the individuals who make it – so there is no one way of co-handling finances with your loved one.

Finding your way to handle finances will ensure you can focus on enjoying your time together instead of worrying and arguing over money – be it on Valentine’s Day or any other day in the calendar.

 


How can Way Forward help?

At Way Forward, we cannot provide financial advice, but we can help manage and reduce your debt. We’re a completely free service and there are no hidden fees or costs. Our dedicated team of professionals are funded by some of Australia’s leading financial institutions, allowing us to help you find your way forward, faster.

If you are struggling to make ends meet, ask for help sooner rather than later to get what you need to manage your situation. A range of free support is available through government services, community organisations and charities like Way Forward so there is no reason to struggle on your own. Do your research and consider free services before paying fees or high interest rates, as these options may worsen your situation in the long term. We’ve compiled a helpful guide of free support and funding available in Australia.

How Way Forward can help in simple steps:

Step 1: Reach out to our team

Step 2: We evaluate your circumstance and verify your financial situation

Step 3: We take over negotiations with your creditors and act on your behalf

Step 4: We put together a manageable plan and combine your repayments to one reoccurring payment across your creditors

 

Find out if we can help you.

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

What to expect in a financial divorce settlement

By Belinda White, Founder, Fierce Girl Finance

Divorce is never easy. It’s a tricky mix of emotional, financial and practical challenges that seem to pile up on another. But for anyone facing divorce, knowledge is power. Understanding your rights and obligations is the key to protecting your own interests and working towards a fair financial settlement.

It’s important to remember that there are two separate steps to divorce: the annulment of the marriage and the financial settlement. These things can be done on separate timelines, so you may not need to wait until the ink is dry on the divorce certificate in order to start with financial settlement. With children involved, there are likely to be custody arrangements to sort as well, which have their own timeline. This post discusses the financial settlement part of divorce, and some of the issues to consider.

Family law is about facts not feelings

One of the challenges with divorce proceedings is that everyone in your social and family circle will have a view on what you deserve. They’ll offer lots of ‘helpful’ advice based on little more than what they’ve read in celebrity magazines or seen in an episode of Law and Order. They will tell you what they think you should go for, settle for, or expect, based mostly on how much they love you and dislike your ex.

However, family law is based on facts, not feelings. If you can afford to consult a lawyer, they will give you a more sober view of what you can expect in a settlement. Getting professional advice, as early as possible, is a very good idea. As the saying goes, forewarned is forearmed. If you are the one deciding to end the marriage, getting advice before leaving can help to ensure you do it in a way that protects your interests.

How assets are divided in a divorce – it’s not as simple as 50/50

I’ve written a series on my blog, Fierce Girl Finance, with input from Tessa Kelman, Senior Associate in the Family and Relationship Law Team at Lander & Rogers. One of the things that she points out is that there is no assumption of equality in Australian family law.

Instead, it’s based on considerations like contributions each person has made, and the future earning capacity of each one. It’s helpful to consult the official wording from the Family Court of Australia website, as it lays out those considerations.

The Family Law Act 1975 sets out the general principles the court considers when deciding financial disputes after the breakdown of a marriage … and are based on:

  • working out what you’ve got and what you owe, that is your assets and debts and what they are worth
  • looking at the direct financial contributions by each party to the marriage or de facto relationship such as wage and salary earnings
  • looking at indirect financial contributions by each party such as gifts and inheritances from families
  • looking at the non-financial contributions to the marriage or de facto relationship such as caring for children and homemaking, and future requirements – a court will take into account things like age, health, financial resources, care of children and ability to earn.

The way your assets and debts will be shared between you will depend on the individual circumstances of your family. Your settlement will probably be different from others you may have heard about.

I bolded the words in that last sentence because it’s so important. The famous line from Tolstoy says, “All happy families are alike, but unhappy families are unhappy in their own way”. If he were writing today, he might add, “divorce settlements make each party unhappy in their own way”.

In many instances, both people will feel like they didn’t receive the settlement they had in mind, because there is no cut-and-dried formula for the division. Of course, there are simple and amicable settlements too, and this is the ideal to aim for. However, it all depends on the individuals involved, the relationship they have and the property involved.

For anyone thinking about the financial settlement process, below are some tips:

  1. Get advice as early as possible – The more you know, the better decisions you can make about the separation process, and protect the assets you already have.
  2. Get a clear understanding of your finances – A key step is ‘financial disclosure’, which is essentially putting all your cards on the table for the negotiation. You will need to have a good handle on all of your assets, debts and expenses. It also involves a fair amount of paperwork, so be ready to allocate time to it.
  3. Be clear on your partner’s assets – Sometimes during a divorce, one party tries to hide money and assets from the other party with the aim of reducing pool of assets that will be divided as part of the settlement process. Do your due diligence to understand the full picture and get expert help you if you’re unsure or something seems suspicious.
  4. Have a team of supporters around you –Your loved ones may not understand family law, but they can provide the emotional support to help you keep going and provide a sounding board. They are just as important as a good lawyer.
  5. Accept that there is no ‘perfect’ solution – While lawyers can offer their advice, there is no magic formula for dividing assets. In the worst-case scenario, it would go to court and be decided by a judge. That is a costly and stressful process – try to avoid it by balancing what you think is fair and what you are willing to live with.

Ultimately, divorce is generally a stressful affair, and one that most of us would prefer to avoid. But with the right people around you, good advice and a fair dose of patience, you can make the process easier.

Belinda White, Founder, Fierce Girl Finance

 

Struggling to pay for the essentials such as food and rent and want to know more about your options? Our emergency funding page lists some of the available free emergency services and funding if you live in Australia and find yourself in financial difficulty.

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