Carmel Franklin
CEO, Care
Carmel has a long history as a consumer advocate having spent 25 years in the financial counselling sector, including 16 years as CEO of Care untill September 2025. Care provides information, advice, support and advocacy for people experiencing financial stress. The service operates financial counselling, consumer law, community education and community loans programs.
Carmel has extensive board experience including twelve years as Chair of Financial Counselling Australia from 2009 to 2021, as Consumer Director on the AFCA board from its inception in 2018 until December 2023 and previously of the Financial Ombudsman Service Limited. Carmel was also a member of the ACT Gambling and Racing Commission until March 2024.
She is currently on the Boards of Energy Consumers Australia and the ACT Registration Standards Advisory Board.
